Rage against the Machine

Right, I have a coupla veins hanging out the side of my head.  Because of Rage.  Red blooded, Bubbling, Boiling Red Hot RAGE!

On Saturday Night I purchased SimCity Online at a MegaOnline Corporate E-Store (EA Store).  I downloaded it anyway and started playing it away happily.

I was in my glory, building houses & playing Ruler of the City.  I had built an incredible city where all my Sims were ecstatic and I had millions in the bank, when the floggin’ thing crashes on me.  Fair enough, you expect it to happen now and then, but it proceeded to crash every 10 minutes thereafter.  I was so fed up with it that I went online to see if I could get a refund, the website said I was entitled to a refund up to a month after purchase, great stuff. 

 

So I click onto the Customer Service Area of the Site.  I click on the Request a refund link, it doesn’t work, it brings me back to the Home Page, repeatedly, every time I tried this, I got more and more frustrated. 

 

I click on the Contact Us tab, it asks me for my User Name, eh, I wasn’t provided with a User Name nor did I create one when I opened the account the previous day.

So I click on “Request a reminder for your User Name” and I get an email which should give me it.  I open up the email and it thanks me for being a valued customer, and goes on to say, here is your User Name:   

 

 

 

 

 

 

 

 

-     Followed by a blank!

 

Ah you’re taking the piss now.

I really couldn’t believe what was unravelling before my very eyes.   I respond to the email like an Anti-Christ saying something like gimme the god damn User Name wilya?  And I get an immediate response saying:

“Greetings,

The e-mail address you have written to is unable to receive incoming messages. Your response is important to us……” blah blah blah

So I desperately comb the website for a phone number of any kind.  No joy!  Can you believe it? 

 

At this point it’s the early hours of the morning and I am way too wound up to go to sleep.  I was knackered at work today because I only got 4 and three-quarters hours sleep because of this. 

 

So I start googling options to try to find the floggin’ number, I then discover to my horror that I am not alone, half the nation are on forums foaming at the mouth because of this company. 

 

I swear ta God, I am taking this all the way.  I am not letting them get away with this…